Build better
leaders.One real challenge at a time.

1. Opening (context, no blame)

Rui, I wanted to talk with you calmly about something I’d tried to raise before, but there wasn’t room to do it properly in the store.

2. Describe the facts (no judgement)

Since the shift change, I’ve noticed some delays [dates/frequency] and a few sharper replies to the team, like [specific example].

3. Make room for his view before drawing conclusions

First, I’d like to understand what’s going on. Has anything changed for you with the new shift?

4. Express the impact

This has had an impact on the team and on how the store runs, and that’s why I need to talk with you.

5. Close with a concrete commitment and follow-up

What can we agree on for the next few weeks? Let’s check in again next week to see how it’s going.